Privacy Policy
WEHEAL ("we," "us," or "our") is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home healthcare services, including physiotherapy, doctor consultations, nursing care, laboratory testing, genetic testing, and telemedicine services in India.
This Privacy Policy applies to all users of our website, mobile applications, and healthcare services. By accessing our services or providing personal information, you consent to the practices described in this policy.
Information We Collect
We collect various types of information to provide comprehensive home healthcare services:
Personal Information: Name, contact details, address, date of birth, gender, emergency contact information, and identification documents.
Medical Information: Medical history, current health conditions, medications, allergies, treatment records, laboratory test results, genetic testing data, telemedicine consultation records, and physiotherapy assessment details.
Technical Information: IP address, browser type, device information, usage patterns, and cookies data for website functionality and analytics.
Payment Information: Billing details and payment history for service transactions.
How We Use Your Information
We use your information for the following purposes:
- Providing home healthcare services including physiotherapy, nursing care, and doctor consultations
- Conducting laboratory tests and genetic screenings at your location
- Maintaining accurate medical records and treatment histories
- Facilitating telemedicine consultations and remote monitoring
- Processing payments and managing billing
- Communicating about appointments, test results, and treatment plans
- Ensuring quality of care and service improvement
- Complying with legal and regulatory requirements
Medical & Sensitive Data Policy
Your medical and genetic information is treated with the highest level of confidentiality under Indian healthcare regulations and international privacy standards.
Medical Data Handling: All medical records, laboratory reports, and consultation notes are encrypted and stored securely. Access is restricted to authorized healthcare professionals only.
Genetic Testing Data: Genetic information is handled with extreme care, used solely for diagnostic and treatment purposes. We comply with all applicable genetic privacy laws and never share genetic data for research without explicit consent.
Telemedicine Privacy: All virtual consultations are conducted through secure, encrypted platforms. Session recordings are maintained confidentially for medical records only.
Laboratory Reports: Test results are delivered securely and confidentially, with options for password-protected access.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website:
Essential Cookies: Required for website functionality, appointment booking, and secure login.
Analytics Cookies: Help us understand user behavior and improve our services (Google Analytics with privacy controls).
Marketing Cookies: Used for targeted healthcare information and service promotions (with opt-out options).
You can manage cookie preferences through your browser settings or our cookie consent banner.
Sharing of Information With Third Parties
We may share your information in the following circumstances:
- Healthcare Providers: With doctors, nurses, and specialists involved in your care
- Laboratory Partners: For diagnostic testing and result processing
- Payment Processors: For secure transaction processing
- Legal Requirements: When required by law or court orders
- Emergency Situations: To protect health and safety
We never sell your personal or medical information to third parties for marketing purposes.
Data Security & Protection Measures
WEHEAL implements comprehensive security measures to protect your information:
Encryption: All data is encrypted in transit and at rest using industry-standard protocols.
Access Controls: Role-based access ensures only authorized personnel can view sensitive information.
Secure Infrastructure: Cloud-based systems with regular security audits and compliance certifications.
Regular Updates: Security protocols are continuously updated to address emerging threats.
Incident Response: 24/7 monitoring with immediate response to any security incidents.
User Rights & Choices
You have the following rights regarding your personal information:
- Access: Request copies of your medical records and personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request removal of your data (subject to legal requirements)
- Portability: Receive your data in a structured format
- Restriction: Limit processing of your information
- Objection: Object to certain types of data processing
To exercise these rights, contact us at privacy@weheal.com or +91 86886 78813.
Data Retention Policy
We retain your information for the following periods:
Medical Records: Minimum 7 years as required by Indian healthcare regulations, or longer if clinically necessary.
Personal Information: As long as you maintain an active account or as needed for service provision.
Payment Records: 7 years for tax and legal compliance purposes.
Inactive Accounts: Data deleted after 3 years of inactivity, subject to legal requirements.
Third-Party Services & Links
Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any information.
We partner with certified laboratories and healthcare providers who maintain similar privacy standards. All third-party processors are bound by confidentiality agreements.
Children's Privacy Policy
WEHEAL services are intended for adults and minors under parental supervision. We do not knowingly collect personal information from children under 13 without parental consent.
For pediatric care, we require parental or guardian consent and maintain additional safeguards for children's medical information in compliance with child protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent notices on our website.
The "Effective Date" at the top of this policy indicates when the latest version became active. Continued use of our services after changes constitute acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
WEHEAL Privacy Team
Email: privacy@weheal.com
Phone: +91 86886 78813
Address: Bangalore, Karnataka, India
We are committed to addressing your privacy concerns promptly and transparently.