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  • Location: BANGALORE
  • Working Hours: Mon to Sun 9:00 am to 10:00 pm

frequently asked questions

WEHEAL offers comprehensive home healthcare services including physiotherapy, doctor on call, nursing care, lab testing & diagnostics, genetic testing, and telemedicine consultations. All services are delivered at your doorstep for your convenience and comfort.

You can book our services easily through our website, by calling +91 86886 78813, or via WhatsApp. Our team will assess your needs, confirm availability, and schedule the service at a convenient time for you.

Yes, all our healthcare professionals are fully qualified, licensed, and experienced. Our doctors hold valid medical degrees, nurses are registered with nursing councils, and physiotherapists are certified professionals. We conduct regular background checks and training.

WEHEAL currently serves Bangalore and surrounding areas. We are expanding our services to more cities across India. Contact us to check if we cover your location or to inquire about our telemedicine services for remote areas.

Our pricing is transparent and affordable. Service costs vary based on the type of care needed. We offer detailed quotes after assessing your requirements. Many services are covered by health insurance. Contact us for a personalized cost estimate.

Yes, home physiotherapy is highly effective and often more beneficial than clinic visits. Our physiotherapists create personalized exercise plans, provide hands-on treatment, and ensure proper technique in your familiar environment, leading to better recovery outcomes.

For routine consultations, we typically schedule within 2-4 hours. Emergency cases are prioritized and can be attended within 1 hour. Our 24/7 availability ensures you get timely medical attention when you need it most.

Yes, our lab tests are conducted in NABL-accredited laboratories with the latest equipment. We use certified phlebotomists for sample collection and ensure all tests meet international quality standards. Results are delivered digitally with detailed explanations.

Yes, genetic testing is completely safe and uses only a simple saliva sample. All data is encrypted and stored securely. We follow strict privacy regulations and never share your genetic information without explicit consent. Results include professional counseling.

Yes, we offer comprehensive telemedicine services through secure video calls. You can consult with qualified doctors from home for follow-ups, chronic disease management, and general health concerns. Electronic prescriptions and medical certificates are provided.

All our healthcare professionals follow strict hygiene protocols including sanitization, PPE usage, and regular health screenings. We maintain social distancing during visits and ensure all equipment is sterilized. Your safety and privacy are our top priorities.

Yes, you can cancel or reschedule services with 24 hours notice. For doctor visits and nursing care, please provide at least 4 hours notice. Emergency cancellations are handled on a case-by-case basis. Contact us directly to make changes.

Our 24/7 emergency response team is available for critical situations. Call +91 86886 78813 immediately for emergencies. We coordinate with local hospitals and ambulance services when needed, ensuring rapid medical intervention.

Absolutely. We comply with all healthcare data protection regulations. Your medical information is encrypted, stored securely, and only shared with your consent. We use HIPAA-compliant systems and never sell or misuse personal health data.

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